Support System - Live Web Chat & Client Desk & Ticket Help Desk

Best Support System is a support script with online chat, tickets and knowledge base. It handles support ticket, manages email, collects any payments through PayPal. It has a simple installer so you don't need any programming skills.

Features

Easy Web Installer
An easy-to-use step-by-step installation wizard will get you up and running within minutes. No programming skills required.

Remote Server Login (Single Sign-On - SSO)
This is a special and unique feature. If you have any existing service with a large number of existing users. And you want to use the login of this service in this application, then you can easily do it in this application.

Web Chat
Better Support System - Live Chat & Customer Support & Ticket Help Center - 1 Live Chat feature added. Your client can contact your agent using live chat. You can easily install each.

Knowledge Base
The entire site is full of knowledge articles. If any of the visitors missed any knowledge, he will always offer to open a ticket. So it reduces the volume of the ticket.

Email Piping
Tickets can be created simply by sending an email. Ticket replies can also be generated by replying to the same email address.

User reviews
Reviews are collected through special emails sent to the user using the Like and Dislike buttons. These buttons link to a feedback form that users can use to provide detailed feedback. This is a unique feature of this app.

Proactive search
Easy to use search - smart search engine can find relevant articles even with misspelled

Time zone control
This is another unique feature of this application. It automatically controls the time zone based on your user's IP address. This means that the user will see the user's time in the time zone, and the administrator will see the administrator's time in the time zone.

High protection
Uploaded file protection, CSRF protection, coarse protection, failure to login user with administrator rights, automatic return, automatic suspicious IP blocking.You can also manually block any IP or release any IP.

Custom fields by category
You can set the field by category when creating a ticket. We know that all fields are not suitable for all categories, so we can add a field for all categories or for specific categories. You can also add an input field to confirm the purchase of the envato key.

Integration with social networks
There is a user login module for Envato, Google, Facebook, Twitter, LinkedIn, GitHub and Yahoo. You can choose whatever you want. Has a nice control panel for social media integration.

Customizable payment
This is a very useful feature. If necessary, you can set payment of any amount for any service (ie Hosting Fee, Service Fee) on any ticket. Envato Module Integration: Product Code Validation and Support Duration Validation with the envato API. As well as logging in with the Envato button

Multiple Text Editors
Use a formatted text editor of your choice.

Customizable roles and privileges
Create user groups with roles and privileges of your choice and add the intended users to the group. You are in complete control of your application. You can create any named role with any privileges.

Additional menus
Create your own menus via the admin panel. Easily customizable email templates and ready-made messages. Modify existing templates to send emails to customers. we do not want to talk a lot about it, ours hardly ask to see it live, then you will see how simple it is.

Easy Customizable Canned Message
This is also like an email template. It's so easy to design or write any canned message.

Announcements or notifications
Create announcements or notifications for visitors or admin users, or with start and end times. Sometimes you may want to show some message to your visitor, then you can use it.

Several themes and any color of the application
It has multiple themes and you can choose any color of this theme. We will be developing many themes in the future from time to time in the next version. It has an auto-update feature so you can get the whole theme in the future.

File upload control
Limit file uploads by size and type. And one more unique feature - all uploaded files are available only to the administrator and only to the user who is uploaded. So no one can download any private file if they also have a direct link to the file.

Automatic update system
You will be notified with details of updates when there are updates, then you just need to click the button to update. This is it. Multi-Languages: Yes, multilingual is supported. You can also select the language separately for the admin panel and site.

Admin notification
There are two types of settings for admin notification. The first is an email notification and the second is an on-screen notification.

Automatic ticket closing
Better support system.

News article is edited by: bosa2020 - 09/03/2026